Welcome the whole world with confidence: English is the passport to careers in tourism and hospitality.
Languages
Welcome desk, reception, restaurant, telephone: everyday English for an international clientele. A hands-on course, led by working professionals, so you are ready from your very first job.
Why take this course in Abidjan?
In Abidjan, hotels, travel agencies and tourist sites welcome international visitors. Speaking English is a real asset to land a job and move up. Our English courses for hospitality and tourism focus on real work situations: welcoming guests, reception, restaurant, telephone and complaints.
What you will be able to do
Welcome and inform a guest in English
Handle a booking, a check-in and a check-out
Present a menu, give advice and take an order
Answer the phone and emails
Handle a complaint tactfully
The programme
Welcome and conversationGreeting, presenting the establishment, making conversation.
Reception and bookingsArrivals, departures, bookings and billing.
Restaurant and barPresenting the menu, advising, taking an order.
Telephone and emailsKey phrases, taking messages, correspondence.
ComplaintsListening, apologising and finding a solution in English.
Tourism in AbidjanGiving information about sights, transport and culture.
A typical session
Warm-up: free conversation about current events
Vocabulary of the day: check-in
Role play: a guest arrives without a booking
Corrections and key phrases to remember
Task to prepare for the next session
Your career path
After the courseBilingual front desk agent
With experienceReceptionist
NextConcierge
EventuallyGuest relations manager
The qualities that count
Eager to communicateCuriosityConsistencyOpen to other cultures
Where can you work?
International hotelsTravel agenciesAirport and airlinesTourist sites
Frequently asked questions about the English course
Who is the “English for tourism & hospitality” course in Abidjan for?
Level required: All levels. The course is open to candidates from Abidjan, from all over Côte d’Ivoire and from West African countries. Candidates under 18 enrol with the consent of a parent or guardian.
What jobs can I do after the “English for tourism & hospitality” course?
After the course, you can start as a bilingual front desk agent, then move up to receptionist, concierge and guest relations manager. You can work in: international hotels, travel agencies, the airport and airlines or tourist sites.
Does the “English for tourism & hospitality” course lead to a certification?
Yes. It leads to a dual international certification (Côte d’Ivoire and Australia) and ends with a guaranteed 6-month internship in the finest hotels.
Where does the course take place?
At the EchoResta school, Angré Star 14, Cocody (Abidjan), Monday to Friday between 8 am and 5 pm. Classes combine theory, practical workshops and on-the-job immersion, supervised by industry professionals.
How do I enrol in the “English for tourism & hospitality” course?
Fill in the online enrolment form, then prepare your file: 2 recent passport photos, 1 copy of your ID document and 1 CV. You can also book an appointment or call us on +225 07 68 84 20 38.
Ready to get started?
Enrolment for the next session is open. Book your place now.
